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Report of incidents

If you experience a reportable incident*, you have to send us a e-mail to incidents(at)orthosolutions.de. Messages through another delivery path will not be accepted.

Please describe the issue in detail (article, part number, LOT- serial number, date of incident and place) and tell us your full name, address and telephone number.
Your report will be edited as soon as possible .

* An incident according to "§ 29 Medical device act or § 2 sec.1 Ordinance on Medical Devices Vigilance of Germany " is any malfunction, any failure or deterioration in the characteristics or performance of a medical device as well as any inaccuracy in the labelling or instructions for use which has led, or could have led, directly or indirectly, to the death or serious deterioration in the state of health of a patient or user or another person.